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Reach + Conversion Media

Terms and conditions of the service.

Reach + Conversion Media Terms of Service

These Reach + Conversion Media Terms of Service form a legal agreement between you, the customer, and An Post, a company incorporated in Ireland and registered at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, with company number 98788, that governs your use of the Reach + Conversion Media Service, a service for bulk mailings which are purely marketing in nature with minimum volumes of  2,000 (“the Service”)

Please read these Terms carefully.  The provision and availability of the Service by An Post, and your use of the Service, is subject to and conditional on your compliance with these terms.  By ticking the “I agree to the Reach + Terms of Service” or otherwise using the Service, you acknowledge and agree that you have read, understood and agree to be bound by the following Terms of Service:

1) Accessing the Service
To avail of this Service you must be approved to avail of the Ceadúnas system to pre-pay postage. The Service will be provided subject to these terms and conditions and the terms of your Ceadunas Licence. The service identifier for all Reach + Conversion Media mail is L.

2) Contents of Mailings

The contents of Reach+ Conversion Media mailings must be purely marketing in nature. The following categories of mail are not eligible for the Service: (1) items requested by the addressee (with the exception of mail order catalogues) (2) items which contain bills, invoices or financial statements, accounts, annual reports or sales reports; (3) items mailed on a sale or return basis; (4) election and referendum material; (5) items for which a fee is payable by the addressee; (6) receipts for monies received; (7) notification of indexation changes; and (8) items which are required to be sent by law or as part of a contract (other than details of customer loyalty scheme rewards and/or vouchers).

The Service cannot be used for the renewal of subscriptions;  distribution of newsletters or renewals; to send mailing notices; to notify members of organisations of further functions to be held by that organisation; or to send registered publications. For the avoidance of doubt, any mailings sent by regulated bodies which are not purely marketing in nature are excluded. 

An Post may carry out random checks on all mailings. In the event An Post find that an item of your mailing does not comply with clause 2.1 and 2.2 single piece postage rates as set out in the Schedule of Charges on our website will apply to every item in the mailing. 

3) Operational Requirements 

To avail of this Service you, the customer, shall ensure that all mailings: (i) display the correct Ceadunas logo within the minimum dimensions allowable, (ii) bear the return address on the top left hand corner (iii) comply with the “speed up your post guidelines” and (iv) Comply with the Advertising Code of Standards of Ireland. . 

This Service is only available for mailings with a minimum volume of 2,000 in formats DL or C5 postcard & envelope, C4 which comply with the following dimension guidelines:-

Letter/Postcard   Min Max
Length 140mm 230mm
Width 90mm 162mm
Depth .18mm 5mm


Large Envelope Min Max
Length 250mm 350mm
Width 160mm 250mm
Depth .75mm 18mm

Mailings must be capable of being processed by An Post using automated equipment with at least 95 % of the presented mail sortable to its destination by the An Post automated equipment. In the event that a mailing does not reach the minimum Auto Sort Threshold of 95% your mailing will either be returned to you or processed in accordance with the closest corresponding bulk mail volume discount rate

4) Presentation and Delivery

All mailings must be presented with the relevant eDocket attached before noon at one of the An Post Mails Centres located at:-
• Dublin – Oak Road, Knockmitten, Dublin 12, D12 V4AC
• Cork – Little Island, Cork, T45 X45X376
• Athlone – Dublin Road, Athlone, Co. Westmeath, N37 FF68
• Portlaoise –Father Browne Avenue, Portlaoise, Co. Laois, R32 A32F 

This is a deferred (2days) service which means that mailings will be delivered on the 3rd working day following successful presentation to an An Post Mail Centre.

5) Sample Mailings

To confirm the contents of a mailing comply with the requirements of this Service you, the customer, shall attach an exact sample mailing, not containing any personal data, to the eDocket for inspection on presentation to the Mail Centre. An Post reserves the right to reject mailings which are not compliant with the terms and conditions of this Service.

6) Fees

The fees for the Service shall be discharged by the customer prior to or at time of presentation at the Mail Centre. The applicable fees for this Service are available here.

7) Liability

An Post reserves the right in its absolute discretion to suspend, delay and/or terminate with reasonable notice the Service where the Service is not workable.

An Post shall be immune from all liability in respect of any loss or damage suffered by you, the customer, because of: (i) any failure or delay in providing, maintaining or operating the Service  by An Post; or (ii) any failure, interruption, suspension or restriction of the Service provided by An Post; or (iii) failure by you, the customer, to comply with these Terms of Service; or (iv) termination of the Service

8) Jurisdiction

This Agreement shall be deemed to have been made in Ireland, is subject to Irish law and to the exclusive jurisdiction of the Irish Courts.