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Wednesday, 08 February 2012

Mails Quality of Service

Mails quality of service performance

  

National Performance

An Post is committed to achieving its national performance target of 94% next day delivery for standard domestic stamped and metered mail (as measured by Ipsos MRBI)*

Year  Qtr 1  Qtr 2  Qtr 3  Qtr 4 Full Year  Change
 2008

78%

80%

80%

78%

79%
 2009

83%

85%

85% 83% 84%

+5%

 2010

84% 87% 85% 84% 85%

+1%

 2011

85%

84%

84%

 




*In line with ComReg target for next working day delivery for standard domestic stamped and metered mail.

International Performance

The past year has seen a continued improvement in respect of our performance with international mail (as measured by Research International for International Post Corporation, Brussels) - An  Post has been awarded the IPC Certificate for Excellence in the management and processing of International letter mail.



 International Mails Performance 2010 Target Actual
Inbound International*

93%

94.9%

Outbound International†

88%

89.6%


* from arrival in Ireland to delivery
† from posting in Ireland to arrival at destination country