Mails quality of service performance
National Performance
An Post is committed to achieving its national performance target of 94% next day delivery for standard domestic stamped and metered mail (as measured by TNS mrbi)*
| Year |
Qtr 1 |
Qtr 2 |
Qtr 3 |
Qtr 4 |
Full Year 2007 |
Full Year 2008 |
Change |
| 2008 |
78% |
80% |
80% |
78% |
77% |
79% |
+2% |
| 2009 |
83% |
85% |
|
|
|
|
+5% |
*In line with ComReg target for next working day delivery for standard domestic stamped and metered mail.
International Performance
The past year has seen a continued improvement in respect of our performance with international mail (as measured by Research International for International Post Corporation, Brussels) - An Post has been awarded the IPC Certificate for Excellence in the management and processing of International letter mail.
The latest performance against targets of 93% (Inbound) and 85% (Outbound) was:
|
Full Year 2007 |
Full Year 2008 |
Change |
| Inbound International* |
93.2% |
93.6% |
+0.4% |
| Outbound International† |
84.3% |
87.7% |
+3.4% |
* from arrival in Ireland to delivery
† from posting in Ireland to arrival at destination country