Mails quality of service performance
National Performance
An Post is committed to achieving its national performance target of 94% next day delivery for standard domestic stamped and metered mail (as measured by Ipsos MRBI)*
| Year |
Qtr 1 |
Qtr 2 |
Qtr 3 |
Qtr 4 |
Full Year |
Change |
| 2008 |
78% |
80% |
80% |
78% |
79% |
|
| 2009 |
83% |
85% |
85% |
83% |
84% |
+5% |
|
2010 |
84% |
87% |
85% |
84% |
85% |
+1% |
| 2011 |
85% |
84% |
84% |
|
|
|
*In line with ComReg target for next working day delivery for standard domestic stamped and metered mail.
International Performance
The past year has seen a continued improvement in respect of our performance with international mail (as measured by Research International for International Post Corporation, Brussels) - An Post has been awarded the IPC Certificate for Excellence in the management and processing of International letter mail.
| International Mails Performance 2010 |
Target |
Actual |
| Inbound International* |
93% |
94.9% |
| Outbound International† |
88% |
89.6% |
* from arrival in Ireland to delivery
† from posting in Ireland to arrival at destination country