Mails quality of service performance
National Performance
An Post has a target of 94% for next day delivery (‘J+1’) and a 99.5% target for delivery within three working days (‘J+3’) for standard domestic stamped and metered mail. The following is the performance reported by ComReg (as measured by Ipsos MRBI).
Annual performance
| Period |
J + 1 |
J + 3 |
| 2008 |
79% |
97% |
| 2009 |
84% |
98% |
| 2010 |
85% |
99% |
| 2011 |
83% |
98% |
Quarterly performance
| Period |
Q1 |
Q2 |
Q3 |
Q4 |
| |
J + 1 |
J + 3 |
J + 1 |
J + 3 |
J + 1 |
J + 3 |
J + 1 |
J + 3 |
| 2011 |
85% |
98% |
84% |
99% |
84% |
98% |
79% |
97% |
| 2012 |
85% |
98% |
84% |
98% |
|
|
|
|
The above information is provided in compliance with ComReg’s document ‘Postal Services - Universal Service Obligation, Tariff Principles and miscellaneous issues: Directions to An Post under the European Communities (Postal Services) Regulations 2002, S.I. No. 616 of 2002 - Decision Notice D11/03’
International Performance
The past year has seen a continued improvement in respect of our performance with international mail (as measured by Research International for International Post Corporation, Brussels) - An Post has been awarded the IPC Certificate for Excellence in the management and processing of International letter mail.
| International Mails Performance 2011 |
Target |
Actual |
| Inbound International* |
93% |
95.4% |
| Outbound International† |
88% |
88.8% |
* from arrival in Ireland to delivery
† from posting in Ireland to arrival at destination country