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Friday, 12 March 2010

Mails Quality of Service

Mails quality of service performance


National Performance

An Post is committed to achieving its national performance target of 94% next day delivery for standard domestic stamped and metered mail (as measured by TNS mrbi)*

Year  Qtr 1  Qtr 2  Qtr 3  Qtr 4 Full Year 2007 Full Year 2008  Change
 2008

78%

80%

80%

78%

77%

79%

+2% 

 2009

83%

85%

+5%




*In line with ComReg target for next working day delivery for standard domestic stamped and metered mail.




International Performance

The past year has seen a continued improvement in respect of our performance with international mail (as measured by Research International for International Post Corporation, Brussels) - An  Post has been awarded the IPC Certificate for Excellence in the management and processing of International letter mail.

The latest performance against targets of 93% (Inbound) and 85% (Outbound) was:

Full Year 2007 Full Year 2008 Change
 Inbound International*

93.2%

93.6%

 +0.4%

 Outbound International†

84.3%

87.7% 

 +3.4%


* from arrival in Ireland to delivery
† from posting in Ireland to arrival at destination country