What you can do if you're not happy with how your complaint was resolved
An Post Customer Advocate
If your complaint isn’t resolved to your satisfaction, or if you find it difficult to understand the way in which it was resolved, you may ask to have it reviewed by An Post’s Customer Advocate.
The Customer Advocate provides free, independent reviews of complaints to help achieve impartial solutions. Send details of your enquiry free of charge to:
Customer Advocate
An Post
GPO
Freepost
Dublin 1
email: customeradvocate@anpost.ie
External Agencies
If you are not satisfied with the steps taken by An Post to resolve your complaint, or with the results of our investigations, you can seek assistance from a number of external agencies to help you with appeals. These are:
Commission for Communications Regulation (ComReg)
Commission for Communications Regulation (ComReg)
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
Tel: +353 1 804 9600
LoCall: 1890 22 96 68
Fax: +353 1 804 9680
email: consumerline@comreg.ie
Office of the Ombudsman
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: +353 1 639 5600
LoCall: 1890 22 30 30
Fax: +353 1 639 5674
email: ombudsman@ombudsman.gov.ie
www.ombudsman.ie
Small Claims Court
Small Claims Court Contact the Small Claims Office in your district. Visit www.courts.ie