Feedback and complaints

We pledge to provide you with clear policies and procedures to resolve your complaint promptly.


 

An Post will maintain a well publicised, accessible, transparent and simple-to-use complaints and feedback procedure. If you have a complaint or any other concern, please let us know:

By Phone: call Customer Services on 01 705 7600 Monday to Friday between 9.00am and 5.30pm.

By Post: send a letter and/or relevant enquiry, free of charge, to:

An Post
Customer Services
GPO
Freepost
Dublin 1
D01 F5P2

By Email: to customer.services@anpost.ie making sure to include your contact details.

Online: by completing an online enquiry form at anpost.ie/enquiry We will acknowledge all correspondence within three working days of receiving your communication. Our booklet “Getting it Sorted” sets out our complaints policies and procedures in detail and is available at Post Offices, by calling 01 705 7600 or online at anpost.ie/complaintprocedures

Where a complaint about postal products or services is not resolved to your satisfaction, the An Post Customer Advocate, The Commission for Communications Regulation (ComReg) and the Small Claims Court are available to help you. For more information about these options please visit our website anpost.ie/complaintresolution

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