We pledge to provide you with clear policies and procedures to resolve your complaint promptly.
An Post will maintain a well publicised, accessible, transparent and simple-to-use complaints and feedback procedure. If you have a complaint or any other concern, please let us know:
By Phone: call Customer Services on 1850 57 58 59 Monday to Friday between 9.00am and 5.30pm. We aim to answer 95 per cent of calls within 20 seconds.
By Post: send a letter and/or relevant enquiry, free of charge, to:
By Email: to email@example.com making sure to include your contact details.
By Fax: to 809 0900 (please mark “Complaint” and include your full contact details)
Online: by completing an online enquiry form at www.anpost.ie/enquiry We will acknowledge all correspondence within three working days of receiving your communication. We will endeavour to answer your correspondence comprehensively within ten working days. Our booklet “Getting it Sorted” sets out our complaints policies and procedures in detail and is available at Post Offices, by calling 1850 57 58 59 or online at ww.anpost.ie/complaintprocedures
Where a complaint is not resolved to your satisfaction, we will provide you with access to the An Post Customer Advocate. The Customer Advocate provides free, independent reviews of complaints to help achieve impartial solutions. The regulator, ComReg, is also available to help you.