Online Postal Enquiry Form (M58)

Online Missing, delayed or damaged enquiry form (M58)

If you have experienced a problem with a missing, delayed or damaged mail piece you can now fill in the details using our secure Online Mails Enquiry Form.

If your item was sent using a bar-coded service you may be able to check it status using our track your item service.

What information do I need?

You will require the full name and address details for both yourself (the sender) and the person you sent the item to.


You will also need the detail on
  • How much postage was paid
  • The address of where you posted your item from (for example Blanchardstown Post Office)
  • The barcode number where appropriate
  • The value of contents declared at the time of posting

Mails Enquiry Form (pdf new window) and post it to

An Post
Customer Services
Ground Floor
GPO
O'Connell Street Lower
Freepost
Dublin 1
D01 F5P2    


Please email us if you have any suggestions or comments about this page or the online enquiry form. customer.services@anpost.ie

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