Customer Advocate Contact Form

An Post complaint and dispute resolution procedures

If you are not satisfied with the outcome of your complaint you may appeal your case to the Customer Advocate by completing the application below.

You should only complete this form when you have fully exhausted the An Post Customer Service procedures for resolving disputes and have received a final reply. 

If this is the first time you are contacting us about this matter please use our contact us or online mails enquiry form.

This application and its processing is subject to the following timelines:

  • Deadline for lodging cases with the Advocate: 30 calendar days from date of final decision communicated by An Post Customer Service 
  • Interim response from Customer Advocate: By return if submitted electronically or 3 days if by post
  • Final response from Customer Advocate: 30 calendar days following your first contact


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