Redirection

• How does it work?
• Step by step
• How much?
• For more information
• Application forms
• Glossary of Terms

How does it work?

To have your mail redirected to your new home, simply download the application form, or pick one up at your local Post Office.

Fill it out and return it with the appropriate payment and documentation to us at least five days before you want the service to commence. We’ll take care of the rest.

Step by step

• Fill out the application form in full
• Make sure you fill out the names of all occupants whose mail you want redirected
• All occupants (aged over 18) must sign the application form
• For all minors please complete a date of birth
• Include all relevant documentation
• Your post can be redirected to any address in Ireland or abroad.
• You can pay at your local Post Office
• You will need to provide proof of I.D. and Proof of Address
  (this is only required for the individual bringing the application to the Post Office)

or simply pay by credit card or debit card, sending your application form to:

An Post
Redirection Unit
Customer Services
GPO
Freepost
Dublin 1

Please do not send cash. Applications by post may only be paid by credit or debit card – all other payment methods will not be accepted. The name on the debit or credit card must match the name of at least one of the individuals having mail redirected.

For more information

• For any queries on our redirection service refer to our Customer Services section for a list of frequently asked questions.
• If you're on holiday and you want An Post to look after your mail while you're away try our MailMinder service
• If you're away for over 12 months you may want to apply for a Post Office Box
• Do you need more information? email your enquiry or feedback and you will receive a response shortly.

Terms and conditions

These terms and conditions apply to the Residential Redirection Service from An Post(hereinafter referred to as the "Service").

1. The Service is only available for the redirection of residential post to which the applicant is entitled. The applicant agrees to indemnify An Post for any liability accruing to An Post for use of the Service in breach of this term.
2. Limitation on Liability:
   The liability of An Post for any direct loss or damage arising from this contract is limited to the fee paid for the Service. An Post will not be liable, in any event, for any consequential or indirect loss or damage including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the Service. An Post will not be liable for any negligence in its performance of this contract.
3. The person's who sign this form must be 18 years of age or older. A parent or guardian must sign for a minor requesting the Service and insert their date of birth where indicated.
4. An Post will require at least five working days' notice to put in place the Service.
5. There is a delay of at least one working day in delivery of redirected post.
6. A new address label is applied to each redirected item or pouch. If the item cannot be delivered it may be returned to the sender complete with the new address label.
7. Cash is not acceptable for payment at the Delivery Services Unit or by post.
8. Applicants must cancel the Service in writing. An Post will not refund the fee if the applicant cancels the Service after it has started.
9. If disputed post is addressed jointly An Post will deliver the post as addressed unless both parties agree in writing that one or a third party will receive it.
10. Parcels sent with An Post's parcels service will not be redirected.
11. An Post will not redirect post:
    1. if it has more than one addressee on the envelope or package and only one of the addressees has booked the Service;
    2. addressed to a PO Box;
    3. for applicants who share a name with someone who remains at the address from which the post is to be redirected (e.g. parent and child of the same name or people that share the same initials and surname);
    4. sent poste restante; or,
    5. from a college, boarding house or similar accommodation with one delivery point.
12. Probate: The following conditions must be satisfied before An Post will redirect post on the instructions of the executors or the administrators of an estate:
    1. If the deceased person left a will probate of the will must accompany this application form which must be signed by all the executors.
    2. If the deceased person left a will but there is a delay in obtaining probate a copy of the will and a letter from the executors stating that probate has been applied for and that they know of no reason why it will not be granted must accompany this application form which must be signed by all the executors.
    3. If the deceased person did not leave a will letters of administration to the deceased person's estate must accompany this application form which must be signed by the administrators of the estate
    4. If the deceased person did not leave a will and letters of administration are not available a written undertaking from a solicitor to produce letters of administration within a reasonable period, e.g. twelve months, or a letter of indemnity must accompany this application form which must be signed by the solicitor's client.
13. An Post reserves the right to discontinue or terminate the Service at its absolute discretion including but not limited to when the Service is unworkable or in the event of disputes between persons listed on the booking form. In any of these events An Post will refund the fee paid for the Service but will have no further liability.

Application forms

Redirection Residential

Glossary of Terms

• Post Office Box
• MailMinder
• Postal Money Order
• Redirect