Privacy Statement

Privacy Statement


This website is operated by An Post Licence Services in its capacity as agent for the Minister for Communications, Climate Action and Environment. This statement sets out An Post Licence Services policy regarding the information that we may collect and process when you visit www.tvlicence.ie or www.tvlicense.ie It also outlines how we deal with your personal data which you may provide to us when you purchase a license, change your personal details/address or which we may process in the course of the administration of the TV Licence system.

The Privacy Statement contains information about the type of cookies used on this website. Where ever we process information about you we will do so in accordance with this Statement. We will act in accordance with current legislation and endeavour to meet current Internet best practices. We will endeavour to be as clear as possible about how and why we use information about you so that you can be confident that your privacy is protected.

Please note that this privacy statement does not apply to any other website which you may access from www.tvlicence.ie and the privacy policies of these third party websites should be referred to.


What personal information do we collect and when do we collect it?
How do we use this information?
Will we disclose your personal information to anyone else?
How long will we keep personal information?
Will this personal information be kept secure?
Can this personal information be updated if it is has changed or is incorrect?
Will I receive my reminders by email or text message?
Change to this Privacy Statement.
Glossary of Technical Terms Used


What personal information do we collect and when do we collect it?
You may be asked to provide your name, address other contact details such as email, mobile number, contact number and payment details such as your bank account, credit or debit card details, in order to receive or use certain services which are provided by An Post Licence Services either through the website or other wise.

We may collect other types of personal information if we require it in order to carry out our duties in the collection of the licence fee and enforcement of the Broadcasting Act 2009. We collect most of our information directly from you, but we may seek information from third parties as part of our revenue collection, investigation functions.

This site uses session cookies to transfer information to your computer for the duration of your visit. These cookies track your progress through the site, allowing us to maintain the security and integrity of the data being used. If you have chosen to disable session cookies on your browser the site will switch to URL redirection, allowing you to use all aspects of this online service, however disabling session cookies may result in some parts of the site not working as efficiently.

For general web browsing, no personal information is revealed to us, although certain statistical information is available to us via our internet service provider. This is done through keeping record of the IP address you used when logging on the site. Some of the above information is sent to create summary statistics that allow us to assess the number of visitors to our site, identified what pages are accessed more frequently and generally help us to make the site more User friendly.

We do not collect this information for any third party. Any information collected is for TV Licence purposes only.


How do we use this information?

We may use the information we collected for the following purposes:
To maintain and administer the TV Licence system, in the collection of the television licence fee, and enforce the Television Licence Legislation.
To communicate with you about matters relating to your licence
To ensure correspondence is accurate
To verify your identity when you contact An Post Licence Services so that we can protect your privacy and prevent unauthorised processing of your data
For statistical purposes


Will we disclose your personal information to anyone else?
Any information you provide will only by used by us and our service providers. We will not disclose it to any third parties, unless we are required or permitted to do so by law


How long will we keep personal information?

We will hold your personal information for as long as it is necessary to do so having regard for the purposes for which it was collected and the purposes for which it is to be further processed.


Will this personal information be kept secure?
We will ensure that all personal information that is under our control is held securely and in accordance with the law.


Can this personal information be updated if it is has changed or is incorrect?
If you are the licence holder, you can contact any of the TV Licence Records Offices either by Post or by email to up date your personal details. If you have the necessary security to log on to your account, you may transfer your licence to your new address through the website. If you are not the licence holder, we will request you to provide proof that you have the permission of the licence holder to change any details.


Will I receive my reminders by email or text message?
We will only send text messages, emails etc. only if you have consented to receiving such communications, when this service becomes available in the future. If you have provided your email address or phone number when contacting us, we may send you an email or text message in response to your query. You can opt out of this service at any time by logging on to the Personal Details Screen and unticking the consent box or by calling the TV Licence Records Office

Change to this Privacy Statement.
We may amend this privacy statement from time to time. New versions will be posted on this website

Glossary of technical terms used
Cookies: Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the website on your subsequent visits so that you can access information in a faster and more efficient way. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have separately furnished such information to the website.


IP address: The identifying details for your computer (or your internet company's computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.


Personal information/data: means information about you which can identify you and which is within the possession of An Post (e.g. your name and address)


Web browser: The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Netscape Navigator, Firefox and Opera.