TV Licence Online FAQs

Have you a query about the TV Licence Online Service? Look up our frequently asked questions.


TV Licence Online FAQs

How do I renew my TV Licence online?
How can I change my address using the online service?
I have never had a TV Licence before. How can I pay online?
What is a First Time Licence?
Why do I have to supply contact details when using the online service?
When will I receive my TV Licence if I purchase online? 
When can I expect my address/personal details to be updated? 
Can I use the same TV Reference number and PIN each year? 
Can I obtain my PIN over the phone or sent to me by email? 
I have mislaid my TV Licence reminder notice. Is it possible for me to pay online? 
Do I get a receipt for my online payment? 
Can I have my TV Licence posted to an alternative address?
Who should I contact if I have a problem with the TV Licence Online Service?

How do I renew my TV Licence online?
Select the "Renew your Existing Licence" option on our Online Service page and Logon using your 17 digit TV Licence reference number and 5 digit PIN. You can find these numbers on the upper right hand side of your TV Licence reminder notice.


How can I change my address using the online service?
Select the "Change Personal Details" option on our Online Service page and Logon using your 17 digit TV Licence reference number and 5 digit PIN. You can find these numbers on the upper right hand side of your TV Licence reminder notice.


I have never had a TV Licence before. How can I pay online?

Select the "First time Licence" option on our Online Service page and complete the form. You can pay by Visa, Mastercard or Maestro Card.


What is a First Time Licence?
A First Time Television Licence is every licence not granted by way of renewal. It comes into force on the day on which it was granted and continues in force until the end of the eleventh month after the month it was granted. If you choose this option when the Renewal option is more appropriate, An Post on behalf of the Minister, may amend your licence in such manner as appears to him or her or An Post to be proper in the circumstances, in particular, the TV Licence expiry date.


Why do I have to supply contact details when using the online service?
At least one form of contact details must be supplied when purchasing a TV Licence or updating your Personal Details. This allows An Post Licence Services to deal with any queries in a timely manner.

Please Note: Your contact details will be removed from the TV Licence database one month after the purchase date (unless you have checked the opt-in box for electronic correspondence).


When will I receive my TV Licence if I purchase online?

You will receive your TV Licence within 10 working days.


When can I expect my address/personal details to be updated?
Please allow 10 working days for your address or personal details amendment to be updated on the TV Licence database.


Can I use the same TV Licence reference number and PIN every year?
No. A new 17 digit TV reference number and PIN are generated each year and supplied with your TV Licence reminder notice.
Note: First reminders are posted 2 weeks before your TV Licence expires.


Can I obtain my PIN over the phone or sent to me by email?
No. For security reasons the PIN is only supplied on your reminder notice. Please ensure that you keep it in a safe place.


I have mislaid my TV Licence reminder notice. Is it possible for me to pay online?
You can go to our Online Service page and choose the "First Time Licence" option. This licence will be associated with your original record and the expiry is subject to amendment.
Please note: It may take longer for your record to update if you choose this option.


Do I get a receipt for my online payment?
You should print off the Transaction Summary which is displayed at the end of your online transaction. You will also receive an email with a text version of the Transaction Summary (if you have supplied an email address). Please show this to the TV Licence inspector if he calls prior to you receiving your TV Licence in the post.


Can I have my TV Licence posted to an alternative address?
When you are purchasing your TV Licence you can add a Mailing Address. Your TV Licence will then be posted to the address nominated by you. Subsequent TV Licence reminders for this property will also be posted to your nominated address