An Post Quality Improvement
09/12/2009
85 per cent of mail posted during the July to September period was delivered on the next working day, according to ComReg’s quality of service monitor results, released today, December 8th, 2009.
“This represents a five per cent improvement on the same quarter last year and consolidates the sustained progress achieved on service improvement over the last three years, An Post Chief Executive, Donal Connell commented.
“We are fully committed to achieving the 94 per cent next-day delivery target,” he added.
The improvement has been achieved in parallel with major work changes successfully implemented by staff across An Post’s collection, delivery and processing operations nationwide. An Post handles more than 3 million items of mail every working day and volumes will more than double during the lead-up to Christmas.
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