11/12/2013

Reed Elsevier selects Air Business as preferred supplier for further three years

International publisher Reed Elsevier has selected Air Business to be their preferred supplier for another three years with a contract worth £21m. This includes servicing Reed Business Information, Lexis Nexis and Elsevier.

Air Business, the UK’s leading global distribution, fulfillment and integrated subscriptions management bureau, confirmed their market leading position when, despite coming up against fierce competition, they won the tender to be Reed Elsevier’s preferred service provider based on the quality of their existing service, attention to detail and a very hands on proactive approach. As well as the Elsevier publications (including The Lancet) Air Business, incorporating Quadrant Subscriptions Services, will continue to service Reed Business Information and Lexis Nexis.

After a thorough selection process Reed Elsevier awarded the contract to Air Business for the second consecutive time. Over the next three years Air Business will continue to handle the group’s considerable UK and International distribution requirements whilst building on the reliability of delivery that Reed Elsevier have come to expect for their network of worldwide professional subscribers.

Handling around 1,500 titles for the publishing giant across the various companies, Air Business provide transparent reporting services, strong and pro-active IT expertise to process a wide array of subscriber data, and solid and reliable delivery routings.  This level of customer service is a key factor in Reed Elsevier’s choice of distributor and ensures their publications are delivered on time.

Air Business ensures this high standard of service is available for all customers whether small or large. Their open door policy, which is one of their core business values, allows customers, should they require, to directly contact anyone in the business without their calls being screened. Customers being able to contact anyone right up to the managing director is something Air Business attribute to their winning service. Adam Sherman, group managing director for Air Business, believes; ‘our open door policy offers accessibility and transparency enabling all of our customers to gain the level of confidence and trust they require ’. This policy allowed a great distribution partnership to develop and a relationship Reed Elsevier want to reinvest in.

Adam confirms; ‘both large and small publishers know we will adapt to their needs and this contract is testament to our quality of service and the effort we put into meeting individual customer requirements’.

David Moyes, Global Procurement Manager for Reed Elsevier added: ‘We are very pleased to continue our excellent working relationship with Air Business for another three years. Over the last two years Air Business has provided the high quality service and flexibility which we expect from a distribution partner. The team at Air Business provide a service which is both value for money and value added. The relationship has many benefits to the whole Reed Elsevier Group.’

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