Online Postal Enquiry Form (M58)

Online Missing, delayed or damaged enquiry form (M58)

If you have experienced a problem with a missing, delayed or damaged mail piece you can now fill in the details using our secure Online Mails Enquiry Form.

If your item was sent using a bar-coded service you may be able to check it status using our track your item service.

What information do I need?

You will require the full name and address details for both yourself (the sender) and the person you sent the item to.

You will also need the detail on
  • How much postage was paid
  • The address of where you posted your item from (for example Blanchardstown Post Office)
  • The barcode number where appropriate
  • The value of contents declared at the time of posting

You can also pick up a copy of the mails enquiry form at your local Post Office or Delivery Office and return it to

An Post
Customer Services
Ground Floor
O'Connell Street Lower
Dublin 1
D01 F5P2    

Please email us if you have any suggestions or comments about this page or the online enquiry form.


Object reference not set to an instance of an object.

Every Irish address accurate to one metre