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Terms & Conditions

An Post’s Publicity Post Service (“Service”)

General Terms & Conditions

1. The Service is available to customers at the rates specified by An Post. These rates are available from An Post and are subject to change without notice.

2. Items for mailing through the Service must comply with An Post’s packing instructions which are available from An Post.

3. Use of the Service is subject to full payment at the nominated office upon delivery.

4. For mailings over 250,000 items, a 50% deposit is required at the time of booking. This fee is non-refundable in the event that the order is cancelled less than six weeks before it is due to be delivered.

5. An Post reserves the right to review all material to be sent through the Service and to refuse the Service to any material at its absolute discretion.

6. The Service is provided to all addresses in the selected zones unless the occupant(s) at the address inform(s) An Post that unaddressed direct mail should not be delivered to that address by displaying a declaration to that effect on/beside his/her/their letterbox.

7. The Service is not available for the two weeks immediately preceding General, Presidential, European, or Bye-Elections (in the areas concerned) or during the month of December. At An Post’s discretion, the service may also be restricted during local elections, referenda or at other times when the volume of mail necessitates.

8. An Post retains the right to restrict or discontinue the Service at its absolute discretion, subject to the return of any monies paid or deliveries not completed due to such restriction or cancellation.

9. Publicity Post does not provide a guaranteed delivery to every household for unaddressed items. The service ensures delivery of the total amount of items specified for each zone (the zone amount).  We update the zone amounts once per year and in most cases we round down the zone amount to the nearest 100. Therefore the zone amount may be marginally smaller than the number of households in that zone.

10. Force majeure. An Post shall have no liability to the Customer if it is prevented from or delayed in performing the Service or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of An Post or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, snow or any adverse weather conditions or default of suppliers or sub-contractors.

11. The Customer warrants that any Publicity Post and its use by An Post for the purpose of providing the Service will not infringe the copyright or other rights of any third party and the Customer shall indemnify An Post against any and all loss, damages, costs, expenses or other claims arising from any such infringement.

12. An Post shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise for loss of profits, loss of business depletion of goodwill and/or similar losses, or loss of contract, or, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

13. An Post's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Service shall be limited to the price paid for the Services.

14. Any claims relating to poor service, or other errors must be received within 20 days of the posting date.

15. These Terms and Conditions, and the respective rights and obligations of the parties hereto, shall be governed by and construed in accordance with the laws of the Republic of Ireland.