An Post maintains quality gains

23/03/2009

An Post maintains quality gains

Latest results show further service improvement. An Post welcomes further proof of its ongoing drive to improve figures for next day delivery of domestic mail in 2008.

Figures released by the Communications Regulator (ComReg) show a 2% increase to 79% per cent in the next day delivery figure for 2008.  This compares with 77% for 2007 and 72% in 2006.

The figures also demonstrate a breakthrough in ComReg’s quality figures for the traditionally difficult Christmas period to 78% - up from 73% for the same quarter in 2007.

An Post has just been awarded the International Post Corporation (IPC) Certificate for Excellence in the Management and Processing of International Letter Mail - having achieved and maintained a standard of 93 per cent next day delivery for incoming international mail; and 85 per cent for outgoing mail reaching its destination country next day.   Only 22 countries worldwide have achieved this sought-after IPC recognition, which is awarded for a three-year period.    IPC Director, Dr Herbert Michael Zapf travelled to Ireland recently to officially present the certificate and to meet the managers and staff in An Post’s international unit spread between Dublin Airport and the Dublin Mails Centre.

Chief Executive of An Post Donal Connell said the latest figures were proof that steady and sustainable improvements were achievable through An Post’s drive for quality. ‘’These figures underline the importance of our efforts to upgrade and improve our mails collection and delivery systems nationwide, including an investment of more than €150 million.  Ongoing investment will yield further sequential improvement over the next two years as we move towards achieving our 94% domestic target,” he said.

‘’We are particularly heartened by the dramatic improvement in quality for the last quarter of the year in which we deal with massively increased volumes due to the impact of Christmas mailing.  We committed ourselves to tackling this particularly difficult period and these figures indicate that the steps we have taken are bearing fruit,” he added.

‘’The improvements reflect those in our international delivery service and we will work to identify isolated service failures and maintain this steady increase in quality,” he said. He pointed out that electronic monitoring (scanning) of mails collections would be a feature of the mails operations nationwide by the third quarter of this year. 

For further information please contact the PressOffice@anpost.ie

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