An Post Quality of Service

13/06/2008

An Post response to ComReg quality figures

An Post will be examining the detail of the results closely. Improving our next day delivery service remains our key focus and is at the very heart of An Post’s national quality improvement programme.

An intensive national change and modernisation programme centring on how mail is collected and organised for local delivery is being implemented by An Post staff across the country.  New ways of working were still being bedded down in a number of the larger Dublin Postal Districts during the early part of this year, and impacted on next-day delivery performance in Dublin.

An Post continues to invest heavily in improving the quality and reliability of its collection services.  All postboxes and other posting facilities now display better, easy-to-read information panels on which the latest time of posting is clearly visible. New electronic scanning equipment will be introduced shortly to verify collection times, and to assist in process planning by capturing data on the volume and type of mail being posted. This will enable An Post to drive quality improvement and next day delivery performance throughout its processing and delivery operations.

Customers will experience the benefit of these investments over the coming months and An Post is confident that continued, sustainable improvement will be achieved in all areas.

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