Further improvement in delivery standards

01/06/2011

An Post quality improves year-on-year

85 per cent of letters posted in Ireland to addresses within the State was delivered on the next working day between January and March, according to ComReg’s latest quality monitor results. This compares with 84 per cent for the same period last year and 83 percent in 2009.

The result also represents a one per cent improvement on the last quarter of 2010.

“Quality improvement is a top priority for us,” says Donal Connell, An Post Chief Executive. “Our mails collection, processing and delivery staff work flat out in all conditions to get mail through to customers and we continue to makes steady, sustained improvements whilst implementing substantial change across our mails operations.   A €40m investment in upgrading our processing technology is well underway in our Dublin and Portlaoise plants and we’ll continue to make steady progress towards our 94 per cent next-day target”. 

Note
  • An Post handles more than 2.5 million items of mail each day, all of which is processed through the company’s four national mail hubs in Athlone, Cork, Dublin and Portlaoise.
  • Ongoing quality monitoring by the International Postal Corporation (IPC) continues to show An Post reaching or exceeding the targets laid down for handling incoming and outgoing international mail.

 

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