Quality of Service Improvement

03/12/2008

An Post maintains quality gains.

ComReg’s quality of service monitor recorded an 80 per cent next-day delivery rate for the July to September period (3rd quarter), maintaining a  three per cent increase on the overall 2007 figure, and a one per cent improvement on the same quarter last year.

ComReg’s quality of service monitor recorded an 80 per cent next-day delivery rate for the July to September period (3rd quarter), maintaining a  three per cent increase on the overall 2007 figure, and a one per cent improvement on the same quarter last year.

The 80 per cent next day delivery rate mirrors that of the previous (2nd) quarter of 2008.

An Post Chief Executive Donal Connell said that sustained quality improvement is central to the long-term business strategy of the company: “Everyone in An Post is committed to improving the quality of the service we give to our customers.  This is being achieved in parallel with the implementation of a major change programme across the whole organisation. We want to see the Comreg figure move steadily in the right direction, so we’ll continue to drive improvement in all the areas of the mails business."

Year-end related business mail, as well as commercial and private Christmas mail will send mail volumes soaring over the next three weeks, with more than 8 million items being processed daily at the peak of the rush.

An Post advises all customers to check address details, posting dates and postage; to take time to pack mail items securely; to always include a return address and to give some thought to the delivery address for catalogue or on-line purchases – a work address may be better if there’s nobody at home to accept the delivery of packages during the day.

For further information please contact PressOffice@anpost.ie



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