Quality of Service improvement

05/06/2009

An Post Quality up 5% year-on-year

ComReg reports 83% next day delivery in Quarter 1

83 per cent of all mail was delivered on the next working day during the January to March period, according to the ComReg quality monitor results announced today. This compares with 78 per cent for the same period last year; and 79 per cent for 2008 as a whole.

“Quality improvement is a top priority for us,” says Donal Connell, An Post Chief Executive. “Everyone in An Post has been working flat out to drive up our mails quality; right across the collection, processing and delivery operations, whilst also implementing a major national Change programme.  We are all intently focussed on improving quality of service, so it’s good to see that huge team effort being reflected in the ComReg monitor. 

“We’re investing €150m in quality improvement through better logistics planning, scanning and tracking technology; staff training; route design and fleet improvement.  These are challenging times for everyone in business, but we’re going to keep driving our quality of service towards our 94 per cent target, sustaining the progress already made and helping our business customers to connect with, and better serve, their customers” he added.

The current fine spell is in extreme contrast to the severe snowfalls and icy conditions which enveloped the country in February, seriously disrupting mails collections and deliveries, and making for hazardous conditions for mail delivery and transport staff, particularly in the worst hit rural areas. 

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